People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...

You must align each AI technology with your unique goals to deliver an experience that attracts customers.

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

Customer experience is a top priority for businesses of size today. In a competitive market, keeping customers happy and engaged is crucial for success. Artificial intelligence (AI) and chatbots are ...

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

Chatbots provide a convenient first line of customer service, but there are times when users need more personalized assistance. While escalating complex issues to a higher tier can improve ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

Artificial Intelligence has moved far beyond simple question-and-answer systems. Over the last few years, businesses and ...

Across the United States, fast food chains are turning to AI to run their drive-thru counters - and Canada could be next.

The basics What are chatbots? Chatbots are computer programs capable of conducting conversations by text and auditory communication. Programs simulate how a human conversation would proceed. Chatbots ...

Consumers are frustrated by AI chatbots and search that fails to solve their questions. Those failures come with a cost.

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt he ...