Satisfaction with insurance websites and apps is sliding, even as premiums come down.

Nearly half, 48%, of customers purchase auto policies digitally, according to the 2026 U.S. Insurance Shopping Study.

According to the JD Power 2026 U.S. “We’ re moving from a crisis-driven market to a digital‑ and AI‑ driven market,” said Stephen Crewdson, managing director, insurance intelligence at JD Power.“ Even ...

Americans are increasingly buying car insurance on a screen rather than over the phone or in an agent's office. The shift is ...

Nearly one-third (32%) of car insurance shoppers used artificial intelligence (AI) tools during their search, and they’re 1.3 ...

TROY, Mich.--(BUSINESS WIRE)--With auto insurance rates higher than ever and more consumers in the market shopping for policies than ever before, 1 digital channels have become a critical component to ...

We analyzed rates for a wide range of driver profiles to determine which companies offer the cheapest full coverage car ...

Many companies offer discounts when you buy multiple policies, so we identified the best auto and renters bundles. Many, or all, of the products featured on this page are from our advertising partners ...

South African digital insurer Naked has launched a ChatGPT app that can generate a final, binding car insurance quote inside the chatbot, in what the company says is a global first for motor insurance ...