For leaders, keeping your workforce engaged and happy in 2025 is more than just the pay packet, working conditions, and benefits. The social contract between employers and employees has changed ...

Charisma is often treated as a fixed personality trait, but it is made up of learnable behaviors. Leaving an open ...

Social media and mobile phones are major disruptors of face-to-face conversations. Recent research has conclusively ...

People want convenience over anything, and consumers want products that make their lives easier. Brands that add voice and chat seamlessly into the buyer journey will gain loyalty, efficiency and ...

OpenAI has unexpectedly launched GPT-5.1, a major update to its AI model, on November 12, 2025. The new version promises a more conversational experience, introducing “playful, warm” qualities to make ...

For decades, the holy grail of e-commerce has been personalization. The promise was simple: Use data to craft unique, relevant experiences that drive engagement, conversion and loyalty. The execution, ...

Interacting with government often meant queuing in town halls, navigating dense websites or phoning busy call centres. Today, a different future is emerging – one where citizens message their council ...

Google Maps is heading in a new direction with artificial intelligence sitting in the passenger’s seat. Fueled by Google’s Gemini AI technology, the world’s most popular navigation app will become a ...