Returns are devastating retailers. In 2024, it was estimated that returns amounted to over $685 billion in lost revenue in the U.S. alone. That’s not just a logistics problem; it’s a significant ...

In the try-on economy, managing returns strategically is critical to supporting both the business and the customer experience ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

Returns are climbing, placing growing pressure on retailers to protect margins and recover lost value. Here’s how ecommerce businesses can process returns more efficiently and get inventory back on ...

Returns continue to be a thorny issue for online retailers, but they could provide an opportunity to create brand loyalty for customers. Retailers estimate that 15.8 percent of their annual sales will ...

How well brands manage returns can make or break the customer experience. Smart returns platform Returnly released its first consumer behavior study on Wednesday, focusing on shoppers’ behaviors at ...

January has become known as “Return-uary” with nearly $890 billion in products returned in 2024, highlighting a demand for efficient and sustainable return practices. While returns increase customer ...

[Stay on top of transportation news: Get TTNews in your inbox.] The returns process is costly — and it impacts more than just profit margin. When factoring in every step a retailer goes through to ...

Two Boxes, an AI-powered returns processing technology platform, today announced the closing of a $3.2 million fundraise led by Assembly Ventures, a Detroit-based venture capital firm focused on ...