Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. Customer care agent training is especially critical these ...

Editor’s note: This article is part of a special supplement, “Disaster & Terrorism Preparedness: Planning, Preparedness, Mitigation, Response and Recovery,” published in our sister publication JEMS.

Editor’s Note: As the number of structure fires decreases, fire departments increasingly struggle with how to prepare company officers and battalion chiefs–many of whom have seen very few working ...

Brian Tuite is cofounder & CEO of Zenarate, a leader in developing top-performing customer-facing teams through AI Conversation Simulation. As someone who has spent decades in the contact center ...

Until processors began running in the hundreds of MHz and up, little attention was paid to EMI in most circuit designs. As clock speeds have increased to beyond 1 GHz, the fast edge rates on signals, ...

Data is like the steam power that drove the first Industrial Revolution, the successor to the electrical connections that drove the second one, and the byproduct of the computers that brought about ...

Family caregivers are a critical extension of the healthcare team, yet little attention is paid to providing support, information, and training to caregivers in clinical practice. This randomized ...