Hilton increased the cost of a family's prepaid hotel room by $1,800 months after booking. Here's how Consumer Rescue fixed ...

Over the years, I’ve mediated hundreds of requests for help from distressed cruise line passengers. Many of these cruise fiascos were the result of passenger mistakes and could have been avoided by ...

Two days before Lance Sathoff’s family was scheduled to leave for their Mexican vacation, they received a disturbing email. The message from Hilton informed the Sathoffs that the rate of their prepaid ...

A Canadian couple say Costco Travel told them that they did not need visas to take a cruise to Brazil. But when they arrived at the pier in Buenos Aires on embarkation day, Celebrity crew members said ...

If you accidentally put the wrong gas in a rental car, you’re most certainly headed for a giant repair bill. Mohit Govani recently discovered just how giant after Hertz accused him of destroying the ...

A Canadian couple say Costco Travel told them that they did not need visas to take a cruise to Brazil. But when they arrived at the pier in Buenos Aires on embarkation day, Celebrity crew members said ...

SSSS — behold the four letters that you don’t ever want to see on your boarding pass. If you find the Secondary Security Screening Selection — SSSS stamp on your ticket, you should know that the TSA ...

Two days before Lance Sathoff’s family was scheduled to leave for their Mexican vacation, they received a disturbing email. The message from Hilton informed the Sathoffs that the rate of their prepaid ...

I’ve spent years writing about Zelle scams and how to recognize and avoid them. That’s what makes what happened to my daughter last week on the streets of Philadelphia so unusual. If you’re like Sam ...

American Airlines passenger and frequent traveler June Lee recently checked his sturdy aluminum Rimowa bag on a cross-country flight. Although Lee’s much-loved 2-year-old designer suitcase had ...

Every week, travelers come to me after losing thousands of dollars on trips that should have been simple. They’re all hoping to find out how to get their money back and who is responsible for their ...

Expensive car rental mistakes are easily avoidable with just a little research and preparation. Yet week after week, the Consumer Rescue case files show that many car rental customers do neither. By ...