ChatSpark launches Conversation Bar, a new bottom-center website experience designed for conversational AI Agents that ...

Delta Chat has everything you could want in a private, secure messaging app. Here's how it works, and how to use it.

We’re able to save the day most the time.” Companies are adopting cloud-based contact center solutions to enhance customer ...

India combines WhatsApp’s massive user base with the world’s largest real-time payments ecosystem through UPI, millions of ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human intervention.

Create intelligent agents that can reason through requests, collaborate with other agents, and orchestrate customer interactions across systems and channels.Agent Performance Suite: Test, validate, ...

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...

Salesforce is buying AI customer service platform Fin for about $3.6 billion. The acquisition helps accelerate Salesforce's agentic offering in an increasingly competitive environment for autonomous ...

Salesforce Inc (NYSE:CRM, XETRA:FOO) said on Monday it has agreed to acquire Fin, formerly known as Intercom, in a deal valued at approximately $3.6 billion, as the enterprise software giant looks to ...