Think your AI travel assistant has your back? It might be packing rose-colored glasses. TripAdvisor’s artificial intelligence ...

Need to whitewash a horribly reviewed hotel or resort? Sounds like a job for AI! The post Tripadvisor’s AI Is Telling ...

AI-generated overview found to gloss over allegations of sexual harassment and describes hotel being sued over hygiene as ‘spotless’ ...

If I asked you for an example of poor customer service, it’s likely you could recall at least one event that happened within the past week. Unfortunately, poor customer service has become much too ...

About one-fourth of callers to two IRS telephone lines during three months in 2025 did not receive quality customer service, a watchdog report dated June 10 said. “Recurring quality issues could lead ...

A recent experience with a client in one of their franchised branches stood out for me for one reason. The service felt remarkably consistent. It was professional, friendly, helpful and aligned no ...

Microsoft and Trend Micro found hotel phishing attacks using fake guest complaints and photo links to target staff in Japan.

Whenever I ask people what comes to mind when they hear the words customer experience, the answers are almost always the same. "The receptionist." "The customer care team." "The front office." Rarely ...

Two-thirds of luxury brands are failing to meet basic customer experience standards, with 68% falling into the lowest Trust category, according to new research ...

Trip-related problems are exceedingly common, yet we keep packing our bags. It may be due to what one expert calls ...