LastPass said customer contact and support data were exposed after attackers used stolen Klue OAuth tokens to access its ...

We’re able to save the day most the time.” Companies are adopting cloud-based contact center solutions to enhance customer ...

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...

Job postings for customer service in the U.S. have dropped about 10% below pre-pandemic levels, according to Indeed Hiring Lab data.

Attorneys general from all but four states sued the mobile payment app, claiming it misleadingly hawked the platform’s ...

Unknown individuals were able to access a file with customer data and stole personal customer data. Lidl has reacted and ...

Total CX, part of the Beyon Group, has announced the signing of a strategic agreement with Ibn Al-Nafees Hospital to deliver ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Hundreds of thousands of Texans were calling the state’s Driver License Division every month, but only a fraction ever ...

Nutshell reports that small businesses benefit from CRM systems, improving customer retention and sales, while starkly ...

Amazon Music names VP of product and tech; Microsoft's corporate VP of Security, Compliance, Identity, Management & Privacy ...

Kanary Review: A Data Removal Service Aimed at Tackling Serious Modern Issues Like Doxxing ...