With the 10th-annual Cisco Contact Center Summit as the backdrop, Cisco and others last week introduced enhanced capabilities and new services aimed at improving contact center efficiency and upping ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also announced two new tiers called Customer ...

Cisco Systems Inc. said today it’s bringing agentic artificial intelligence capabilities to its contact center and video conferencing platforms, helping customer service agents and employees boost ...

“This is where you actually get this beautiful spectrum of capabilities that comes together. It’s not just about collaboration, it’s not just about customer experience. It’s about tying in networking ...

CallCabinet, a cloud-based compliance call recording solution for unified communications platforms, announced the integration of compliance call recording to Webex Contact Center. As a Cisco Preferred ...

CallCabinet today announced its seventh complete integration within the Cisco and Webex ecosystem, making it one of the few solutions to provide comprehensive integration for Cisco cloud, premise and ...