Logan County officials have unveiled a new mobile 911 communications center designed to keep emergency dispatch services operating during disasters and major ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

At WellStreet's Georgia network, Piedmont Urgent Care, more than 20,000 patient billing calls a month are now answered with ...

LA VERGNE, Tenn. (WKRN) — The La Vergne Board of Mayor and Aldermen will vote Tuesday evening on whether to continue a contractor agreement with a company called GetResQ911 as the city’s 911 dispatch ...

We’re able to save the day most the time.” Companies are adopting cloud-based contact center solutions to enhance customer ...

Deepfake fraud attempts jumped more than 1,300% in 2024 according to Pindrop’s analysis of 1.2 billion calls, moving fro ...

Recognition validates CallTower's expertise in deploying and managing Microsoft Teams calling solutions for organizations ...

Integrated Research ("IR"), a leading global observability software provider, today announced that its UC&C observability solution, Collaborate, now supports NICE CXone, one of the world's most widely ...

Call recording solutions are a valuable tool for companies aiming to improve customer service, document interactions, and ensure legal and regulatory compliance. Call recording is especially critical ...

Cisco Webex Calling is a cloud-based PBX and enterprise phone system designed for organizations needing secure, reliable, and scalable calling. It supports hybrid work with desktop and mobile apps, ...

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

John Steinbach was shocked to receive a $281 electricity bill in January 2026—a huge spike from the roughly $100 he’d paid the previous month. “It’s just so far beyond any bill that I’ve ever had,” he ...