For the past decade, managed detection and response (MDR) has been the practical answer to a straightforward problem: most ...

Customer expectations don’t end when business hours do, which is why delivering a fast, always-on customer experience (CX) ...

Tbilisi, Georgia – 10th July 2026 – Between 86 and 92 percent of content creators worldwide now use generative ...

What the data reveals about the gap between speed and satisfaction, and how businesses can redesign AI agents to close it.

Klarna recently cut 700 customer service jobs, betting AI could absorb the difference. Within a year, customer satisfaction ...

Companies including Duolingo, Salesforce, Klarna, Harvey & Adobe are using AI to create new products, improve customer ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Job postings for customer service in the U.S. have dropped about 10% below pre-pandemic levels, according to Indeed Hiring Lab data.

Opinion: As AI reshapes lending, NBFCs must balance automation with governance, transparency, and human judgement to build ...

Rationale: the news shows AI won’t fully replace humans in customer service; it will be used as “front-line automation” with ...

In the city’s first venture into agentic AI solutions, officials are looking for a vendor to help create an AI agent to ...

In a recent industry commentary, Mitov argues that the contact center sector is entering a new phase of AI adoption where the ...