Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

AI chatbots has been a dream come true for criminals. The tech has been a boon for scammers. Hackers are using the tools to ...

Customers are 3x more likely to use third-party GenAI like ChatGPT than company chatbots for support, Gartner finds, as AI returns lag the spend.

Facing a tighter budget for customer support? WhatsApp's new pricing model for 2026 makes external AI chatbots significantly ...

Federal lawmakers have introduced legislation that would force AI chatbots to clearly disclose that they are not human.

Genesys APAC chief Albert Nel discusses agentic AI, customer trust, data readiness, personalisation, and why India is ...

Artificial intelligence systems are emerging at a rapid rate. Data centers are sprouting up across the nation, providing the ...

Researchers say popular AI tools have reportedly been misused by terrorist groups despite built-in safeguards, highlighting ...

A customer sends a WhatsApp message to a local store asking about a product. Within seconds, they receive an answer. The product they’re after is in stock. Or, if it isn’t, they’re recommended an ...

Why do endings matter as much as beginnings in customer experience? Psychological principles like the peak-end rule show ...

Google was forced to cap Meta's use of Gemini AI due to a lack of capacity.