Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

70% of companies deploying customer service AI agents see ROI in 60 days ...

I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

SAN FRANCISCO, Feb. 25, 2025 /PRNewswire/ -- Jotform, a leading online form builder and automation platform, is revolutionizing customer service with its launch of Jotform AI Agents. Jotform's ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

AI and automation are transforming contact center solutions, making customer service one of the most common ways that people will interact with AI in their daily lives. The advantages of well-executed ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...