S ales organizations that provide sellers with artificial intelligence-enabled next-best-action guidance are 2.6 times more likely to achieve commercial growth, according to a sur ...

New capabilities in QAirbyte Agents make it easier for AI agents to access, understand, and act on enterprise data across systems.

ActiveCampaign's Google Ads Connector for Active Intelligence brings AI-guided campaign creation and reporting to marketers.

SAS today launched SAS 360 Marketing AI to help marketers build, deploy, and scale machine learning models with purpose-built guided workflows and customizable recipe templates for common marketing ...

OptifiNow, provider of a CRM platform for wholesale mortgage lenders, has integrated with RETR, a mortgage and real estate data intelligence platform, bringing RETR's loan officer and mortgage company ...

Playlist today launched AI Concierge, a 24/7 virtual front-desk assistant, answering missed calls, responding to client inquiries, booking appointments, capturing leads, and routing conversations to ...

Model Context Protocol (MCP) servers bring Salesforce CRM data, Tableau analytics, Data 360, AI agents, and business workflows directly into the conversational interface of Slack.

Collaboration combines NIQ's Product Intelligence capabilities with Lula Commerce's platform for digital commerce for convenience retailers.

Ready to move beyond AI pilots and achieve enterprise-scale CX results?AI adoption is accelerating, but many organizations still struggle to translate early success into enterprise-wide impact.

Which seven technologies will define the future of customer experience through 2030?The biggest threat to your CX strategy isn't the technology you haven't bought yet. It's the fragmentation already ...

Microsoft customers worldwide can now discover and deploy Tendfor Contact Centre and Reception Solution for Microsoft Teams through Microsoft Marketplace.

Telgorithm, a cloud communications provider, has launched the Rich Communication Services (RCS) Business Messaging (RBM) suite, with two rich messaging formats, Rich and Rich Media, and introduced ...